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My Account
12
What is CATCHPLAY+?
How do I create an account?
Why I didn’t receive SMS OTP?
How do I verify my email address?
How can I delete my CATCHPLAY+ account?
See all 12 articles
Playback Functions
4
How to adjust brightness, volume, and full screen on APP?
Do you support Chromecast, Airplay, mirror mode, or HDMI output?
Can I select different subtitles?
How to change the subtitle background & size setting?
Watching CATCHPLAY+
11
What are the installation requirements?
Which smart TV or Set-Top-Box supports direct download of CATCHPLAY+ App?
Why is my CATCHPLAY+ not working?
What should I do when an error code is showing during watching?
How to troubleshoot playback related issues?
See all 11 articles
Plan Related
8
What type of plans do you have?
How do I know what's included on the plan I subscribed?
I already subscribed why do I still need to pay to watch a movie?
How to cancel my current auto-renewal plan?
What is SINGLE RENTAL?
See all 8 articles
Payment & Receipt
4
What payment methods do CATCHPLAY+ accept?
Why my credit card got deducted every month while I only subscribe once?
How to change or delete registered credit card?
How to redeem promo code?
IndiHome
5
How to access CATCHPLAY+ on IndiHome set-top box (STB)?
Which IndiHome set-top box (STB) supports CATCHPLAY+ App?
How to bind mobile number to my IndiHome account?
How to upgrade CATCHPLAY+ App on my IndiHome set-top box?
What should I do when there is an error code showing during watching CATCHPLAY+ on IndiHome set-top box (STB)?
First Media
10
Which First Media Set-Top-Box supports CATCHPLAY+ App?
How to bind my mobile number to my First Media account?
Can I use my First Media CATCHPLAY+ plan on other devices?
How many times can I get the first month's Rp 10.000 promotion?
How much does CATCHPLAY+ subscription cost per month on First Media?
See all 10 articles
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