Support Center

Error message: Please check your internet connection or restart your wifi router. If the issue persists, contact customer support.

Troubleshooting:

• Check your connection speed and make sure your network connection is above 10 Mbps
  
• Update the APP version to the latest version
• Re-login to the APP
• Restart your network and wifi share device or modem
• Try a different network

What to do if the error persists?

Please send us the information listed below through the CONTACT US button at the end of this article for further checking:

• Device's type & series 
• Movie title(s)
• Browser version (if applicable)
• A short video showing the error

Error message: Network issue detected. Please try again later or contact customer support.  

Troubleshooting:

• Make sure your device suffice the installation requirements
  
• Update the APP version to the latest version
• Re-login to the APP
• Restart your network and wifi share device or modem
• Try a different network

What to do if the error persists?

Please send us the information listed below through the CONTACT US button at the end of this article for further checking:

• Device's type & series 
• Movie title(s)
• Browser version (if applicable)
• A short video showing the error

Error message: Rendering issue detected. Please re-install the APP and re-start your device. If the issue persists, contact customer support.

Troubleshooting:

• Make sure your device suffice the installation requirements
  
• Update the APP version to the latest version
• Try to play different movie/series
• Try to use another browser to watch (i.e. mobile browser)

What to do if the error persists?

Please send us the information listed below through the CONTACT US button at the end of this article for further checking:

• Device's type & series 
• Movie title(s)
• Browser version 
• A short video showing the error